FAQs

FAQs

Frequently Asked Questions – Prime Amigo Blades

Your Questions, Clearly Answered

❓ How long does production take?

Answer:
Most orders are processed within 1–2 business days.
Custom or special handmade items may take 3–5 business days, depending on design and order volume.

❓ It’s been more than 2 days and my order hasn’t shipped yet. Why?

Answer:
Our production team operates Monday to Friday. Orders placed after business hours or on weekends are processed on the next working day. If you ordered late Friday or over the weekend, please expect shipment early the following week.

❓ How long does shipping take?

Answer:

  • USA Orders: 3–5 business days (many arrive earlier)

  • Canada, UK & EU: 5–10 business days

  • Rest of the World: 7–14 business days

Shipping times may vary slightly during peak seasons or customs clearance.

❓ I made a mistake in my order details. How can I fix it?

Answer:
Please email us at support@prime-amigo.com within 3 hours of placing your order, while it is still in production. Once an order has shipped, changes can no longer be made.

❓ How do I cancel my order?

Answer:
We process orders quickly to ensure fast delivery. Order cancellations can only be approved within 3 hours of purchase. Please contact us immediately at support@prime-amigo.com to request a cancellation.

❓ I tried contacting support but couldn’t reach anyone.

Answer:
Our customer support team is available Monday to Friday, 9am–5pm (PST).
If you contact us outside business hours, simply email support@prime-amigo.com and we’ll respond within 12 hours.

❓ How do I track my order?

Answer:
Once your order ships, you’ll receive an email containing your tracking number and courier details. You can also check your order status anytime via our Order Tracking page.

❓ My order shows “Delivered” but I haven’t received it.

Answer:
Please follow these steps:

  1. Check your mailbox or delivery area carefully.

  2. Some packages arrive 1–2 days after the marked delivery date.

  3. Contact your local post office with your tracking number for detailed information.

If the issue continues, please contact support@prime-amigo.com for assistance.

Need More Help?

📩 Email us at support@prime-amigo.com — we’re always happy to help.

What Are FAQs?

FAQs (Frequently Asked Questions) help customers quickly find answers to common questions without needing direct support. They improve clarity, save time, and enhance the overall shopping experience.

Why Are FAQs Important?

FAQs reduce support inquiries, build customer confidence, and provide transparency. A clear FAQ section helps customers make informed decisions and trust your brand.

How We Keep Our FAQs Helpful

We regularly update our FAQs based on customer feedback to ensure accuracy, clarity, and relevance—so you always get the information you need, fast.